Informed Utilities Limited – Terms & Conditions

These Terms & Conditions govern the relationship between Informed Utilities Ltd (company registration no.16754491, registered office 5a Station Terrace, East Boldon, Tyne and Wear NE36 0LJ (“Informed Utilities”, “we”, “us”, “our”) and the business customer engaging our services (“the Customer”, “you”).
By signing a Letter of Authority or otherwise engaging Informed Utilities, you agree to be bound by these Terms & Conditions.

1. Definitions

Agreement – The contractual relationship between Informed Utilities and the Customer, comprising these Terms & Conditions and the Letter of Authority.

Letter of Authority (LoA) – A document signed by the Customer authorising Informed Utilities to liaise with suppliers on their behalf.

Services – The services provided by Informed Utilities, including presenting and negotiating proposed supply contracts for energy, water, waste or related utilities.

Supplier– The third-party utility supplier with whom the Customer ultimately contracts.

Contract – A supply agreement entered into between the Customer and the Supplier for utilities procurement, facilitated by Informed Utilities.

Commission – The payment Informed Utilities is entitled to receive from a Supplier as a result of the Customer entering into a Contract.

Breach Fee – A payment due from the Customer to Informed Utilities if the Customer breaches this Agreement.

Working Day – Monday to Friday, excluding public holidays in England and Wales.

2. Supply of Services

2.1 The Agreement commences on the date Informed Utilities receives a signed LoA from the Customer.

2.2 We will present details of one or more supply options from our network of suppliers, based on information you provide and our professional judgement of suitability.

2.3 Informed Utilities is not a price comparison website. We work with a panel of trusted suppliers but not the entire market. The “cheapest” deal may not always be available through us, and our recommendations are based on a balance of factors, including price, suitability, contract terms, and supplier reliability.

3. Customer Responsibilities

By engaging with Informed Utilities, the Customer agrees to:

  • Provide accurate, complete, and up-to-date information required to source contracts.
  • Co-operate fully with Informed Utilities and not obstruct, delay, or mislead during the process.
  • Honour all terms of any Contract entered into with a Supplier, including prompt payment of bills.
  • Notify Informed Utilities immediately of any material change in circumstances (e.g. business closure, relocation, change of tenancy).
  • Not enter into duplicate or conflicting supply agreements for the same utility during the Contract period.
  • Not attempt to prevent or interfere with Commission payments due to Informed Utilities.

4. Customer Breach & Consequences

4.1 Informed Utilities may suspend or terminate this Agreement with immediate effect if the Customer:

  • Commits a material breach and fails to remedy it within 14 days of notice.
  • Becomes insolvent, ceases trading, or enters liquidation.
  • Consumes significantly less energy than originally estimated in the Contract.

4.2 In the event of a breach, the Customer will pay Informed Utilities a Breach Fee, which shall be the higher of:

  • The unpaid Commission Informed Utilities would have received had the Contract continued in full; or
  • £750 per meter affected.

4.3 Breach Fees are payable within 7 days of demand and subject to VAT.

5. Change of Tenancy

Where the Customer permanently vacates the contracted premises (a “Change of Tenancy”), the Customer must notify Informed Utilities at least 14 Working Days in advance, providing evidence such as solicitor confirmation or lease transfer documents.

Failure to do so may result in a fee equivalent to the greater of £500 per meter or the Commission lost by Informed Utilities due to early termination.

6. Consumption Tolerance

If actual usage under a Contract is more than 20% lower than the estimated consumption stated in the Contract, the Customer shall pay Informed Utilities the balance of Commission it would have earned had consumption remained within tolerance levels.

7. Commission Disclosure

7.1 Informed Utilities receives Commission from Suppliers as part of the unit cost paid by the Customer under the Contract.

7.2 The amount varies between Suppliers and contracts. Commission is built into the price per unit of energy, water, or waste service.

7.3 Customers may request further information about Commission arrangements at any time.

8. Limitation of Liability

8.1 The Customer contracts directly with the Supplier for utilities provision. Informed Utilities is not liable for the Supplier’s performance.

8.2 Informed Utilities’ total liability to the Customer is capped at the amount of Commission actually received in relation to the relevant Contract.

8.3 We accept no liability for:

  • Loss of profits, revenue, savings, or goodwill;
  • Indirect or consequential losses;
  • Supplier errors or failures.

8.4 Nothing in this Agreement excludes liability for fraud, dishonesty, or death/personal injury caused by negligence.

9. Data Protection

Both parties will comply with UK Data Protection Legislation. Informed Utilities may share Customer contact details with Suppliers for the purpose of procuring Contracts.

10. Confidentiality

All confidential information shared under this Agreement must remain confidential and not be disclosed without prior written consent, except where legally required.

11. Notices

Any notice under this Agreement must be in writing and delivered by hand, post, or courier to the registered office or principal business address of the relevant party.

12. Dispute Resolution

Parties shall attempt to resolve disputes amicably. If unresolved, disputes may be referred to mediation before legal proceedings.

13. General

  • This Agreement is governed by the laws of England and Wales.
  • If any part of this Agreement is found unenforceable, the remainder shall continue in full effect.
  • This Agreement represents the entire agreement between the parties and supersedes prior discussions.
  • Neither party may assign rights without written consent of the other.
  • The Contracts (Rights of Third Parties) Act 1999 does not apply to this Agreement.